Privacy Policy

Introduction

EZ Heat & Air (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ezheatandair.com or use our services. By accessing our website or contacting us, you agree to the practices described in this policy.

Information We Collect

When you interact with our website or contact us through forms, phone, or email, we may collect personal information such as your name, phone number, email address, and any details you provide regarding plumbing services. This information is collected when you request a quote, schedule a service, or communicate with our team. In addition to personal data, we may automatically collect non-personal information such as your IP address, browser type, device information, and browsing behavior. This data helps us improve website performance and user experience.

How We Use Your Information

The information we collect is used to provide and improve our services. Specifically, we use your data to respond to inquiries, schedule plumbing services, provide estimates, and communicate important updates regarding your service requests. We may also use your information to enhance our website functionality, analyze customer behavior, and improve marketing efforts. Occasionally, we may send promotional communications related to our services; however, you have the right to opt out of such communications at any time.

Sharing of Information

EZ Heat & Air does not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers or partners who assist us in operating our business, such as scheduling systems or customer support platforms, provided they agree to keep your information confidential. We may also disclose your information if required by law, regulation, or legal process, or to protect our rights, property, and safety, as well as that of our customers.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. Cookies help us understand how visitors interact with our website and allow us to improve functionality and performance. You can choose to disable cookies through your browser settings; however, doing so may affect certain features of the website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to safeguard your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. EZ Heat & Air is not responsible for the privacy practices or content of such external sites. We encourage users to review the privacy policies of any third-party websites they visit.

Your Rights and Choices

You have the right to access, update, or request deletion of your personal information. If you wish to make any changes or have concerns about your data, you may contact us using the details provided below.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after any modifications constitutes your acceptance of the revised policy.

SMS Communication & Consent

By providing your phone number and opting in through our website forms, contact forms, or other communication channels, you consent to receive SMS messages from EZ Heat & Air, which may include service updates, notifications, marketing messages, and support-related communications.

SMS consent is obtained explicitly by users through unchecked opt-in checkboxes, form submissions, or direct consent methods.

Message frequency may vary. Standard message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us.

We do not share, sell, or rent mobile phone numbers with third parties for marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

EZ Heat & Air
Phone: (760) 392 7616
Email: [email protected]